XIPOSOL (Xiphoid Software Solutions)

Xiphoid Solutions can solve all sorts of customer relationship problems. The company provides sales, marketing, and customer support software and services. Customers use Xiphoid's software to maintain customer contacts, automate sales processes, manage documents, and provide help desk services. The company primarily targets small and midsized businesses...

This Software is for those industries in which the role of salespersons is to poach clients from rival firms. This is done with a three-stage model where firms decide successively if they enter the market or not, what price to set, and how many salespersons they hire. It is assumed that each consumer is obliged to contract a service unit, but can do so with any firm. The firms can freely choose the price, but must charge same rates to all clients. Under these assumptions it is shown that the possibility of poaching rivals’ clients reduces the intensity of price competition. This product is ideal for those businesses with a limited budget, or don’t have an IT staff to monitor the health of their hardware, or might have to consider an upgrade in hardware or operating systems. Once your software is selected, we install it on the server, install the server, and are here should you need service or support down the road.

We provide real-time statistics to show what is working, and what isn't. The ratios never lie. We not only track the basics: calls, contacts, leads, and closes, but we also track voice messages, emails, faxes, mailers, and the associated responses to each media.

XIPOSOL software from Xiphoid Inc can bring real time alerts and information to your fingertips no matter what your field is. Our Web Based software has been used in many different fields like; customer service agents, business consulting, email marketing, professional development, shopping, couriers, writing, photography and much more.

We have built our software from the ground up within the walls of our office, so we know our platform inside and out, this allows us to provide the fastest customer service possible. We have also developed a highly scalable Web Services API which allows for speedy implementation and short timelines for customizations. Our software can be quickly integrated with any of your existing software platforms and comes with pre built plug-ins for Microsoft Outlook allowing instant and complete integration.

We believe most software is too complex. Too many features, too many buttons, too much confusion. We build easy to use web-based products with elegant interfaces and thoughtful features.

Automated Marketing Solutions
Benefits of Automated Marketing Solution

• Marketing Automation and Integrated Sales with Zero Headaches
• Accurate Revenue Forecasting
• Close More Deals
• Never Lose an Opportunity
• Pinpoint Sales Process Inefficiencies
• Consistent, real time sales software Customer View
• Recognize Market Trends
• Business Benefits Increase Qualified Leads
• Maximize Campaign Effectiveness
• Never Lose a Lead
• Market Segmentation
• Campaign Management & Analysis
• Easy Access to Critical Marketing Campaign Information
• Track Marketing Campaign Progress
• Improve Marketing Campaign Strategies
• Customizable Reporting & Analytics
• Capture Leads from your Web Site and Manage Online Campaigns

• List Management
• Response Tracking
• E-mail Marketing
• Customized Reporting and Analytics

 

Customer Service Solutions
Benefits of Customer Service Solution

• Case & Incident Management
• Entry
• Management
• Analysis
• Solution Management
• Knowledge Base Management
• A solution encyclopedia database
• Public knowledge retrieval
• Browsing and Search capabilities
• Solution Administration
• Solution Workflow
• Support for Multilingual solutions.

Other Benefits:

Efficiency: The amount of time needed to report and resolve an issue and to prepare weekly, monthly, quarterly and annual reports is drastically reduced.

Ease of Use:  The intuitive interface allows for quick and easy entry of data, allowing staff to focus more time and attention on productive tasks.

Convenience: XIPOSOL is completely browser-based.  All entries and analysis can be performed from any PC with access to the internet/intranet.

Confidentiality: Reporting can be confidential, thereby, reducing reluctance of hospital staff members to report incidents. The application does not require any paper form to be completed. And, only authorized personnel can view and analyze the data reported.

Communication: The application immediately notifies all those who need to know when a task is entered which dramatically improves the time to respond and resolve issues.

Evaluation: The application has the tools and functionality to perform a wide range of analysis and reporting for the Quality Improvement staff. It also enables Management and Administration to monitor and analyze data for the incidents in their area.

Customization: Most drop-down fields and code tables can be maintained on-demand.

Integration:  Report data can be exported to Microsoft® Excel, Microsoft® Word, or PDF format for further analysis or distribution.

Support:  No installation of software is necessary on any PC that accesses the application and support requirements from internal IT staff is minimal.

Scalability: The application provides functionality for an endless number of facilities.   Data can be analyzed for a single facility or be rolled up to multiple facilities.   The application can run on a single server or in a clustered server environment where load balancing is critical.

Security:  128-bit encryption is used to protect your data, the highest level of protection possible for financial or confidential transactions when utilizing web applications.

Architecture:  The application is built using a combination of JAVA, XML and Oracle 10g database.  The HTML presentation layer is implemented in AJAX. The business layers are implemented as EJB components written in JAVA to access data in a disconnected manner.  The database layer is implemented using Oracle 10g Server. The Oracle 10g database uses stored procedures for best performance and maintainability.