CRM
Overview and Introduction to CRM
- Foundation & Architecture of mySAP CRM
- Overview of CRM server technology and user interface
- Business partners
- Organizational model
- Territory management
- Product master
- Business transaction processing
- Activity management
- Partner processing
- Actions
- Overview of pricing in CRM
- CRM Billing overview
- CRM Middleware
- Overview of marketing management in mySAP CRM
- Marketing and campaign planning
- Planning and performing marketing projects
- Marketing calendar
- Personalized mail forms
- Creating personalized e-mails
- Business partner-controlled communication
- Segment builder
- Creating profiles and target groups
- Lead management
- Campaign automation
- External list management
- Opportunity management
- Copy control
- Quotation and order management
- Overview contract management
- Service order management
- Service contract management
- Installed-base management
- Resource planning
- Interaction center overview
- Architecture landscape
- WinClient profile
- Configuring components
Introduction to BW
- Activating CRM Business content
- Introduction to analytics
- Marketing analytics
- Sales analytics
- Service analytics
- Interaction center analytics.
- Integration with R/3.
- Integration with SD.
- Middleware.
- Solution Manager.
- ASAP.
- BDCs and IDocs.
| Go Back |